Wiedemann help section

How can we help you?

Support needed?

Above you will find help regarding our products. To get to the appropriate help area, simply click on the respective product symbol. If you have any further questions or requests, please feel free to contact us here. Just click on “Contact us”.

Our warranty

Our products have been developed to give you pleasure for as long as possible. Durability and quality characterize Wiedemann. If there is something wrong with a product, you get a reliable guarantee with every purchase – without any ifs or buts for 3 years. The warranty applies to all original Wiedemann products purchased in the official Wiedemann online shop. 

Our woods

We love working with wood and other natural products and achieve the highest level of quality. Premium quality wood is created by a healthy environment and this is not self-evident. All our woods are carefully selected with a view to sustainability. Wood is a natural material and changes optically with time and use. Darker wood types usually become a bit lighter and lighter wood types usually become a bit darker. We call it character!

Everything about shipping and payment.

You have problems with your product?

Which product do you need help with?

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Frequently asked questions:

Yes, it’s possible. Please order the handle set and write in the order note which portafilter head you would like to have replaced by a bottomless one.
This option is reserved for dealers who have the appropriate tool. Please contact the dealer of your choice and ask for our Wiedemann parts.

No, here you can easily insert and continue to use your own filter basket or soon you can purchase our Wiedemann Precision filter baskets in our shop.

General help­topics:

Do you win the the new precision tamper?

Newsletter subscribers now have the chance to win one of the new Precision Tampers.

1. Enter first name and e-mail.
2. Join in under a minute.
3. Win with a little luck.

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