General terms and conditions


The presentation of the goods in our online shop is not a legally effective offer, but the customer makes a binding purchase offer through his online order. We accept the purchase offer by express order confirmation by e-mail or by delivery of the ordered goods. An e-mail with which we only confirm receipt of the order is not yet a binding acceptance of the purchase offer.


Our prices are based on the list price valid on the day the contract is concluded including the statutory value tax and packaging and do not include transport costs.


Our claims are due placement of order of the goods by the customer and are payable without deduction in EURO by credit card, PayPal, invoice, direct debit, immediate transfer, advance payment.

The customer only has the right to offset if his counterclaim is legally established or undisputed. This prohibition of set-off does not apply to a counterclaim due to a defect based on the same contractual relationship as our claim. The customer shall only be entitled to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.


We are entitled to make partial deliveries – insofar as this is reasonable for the customer – which we can invoice separately in each case.
The customer shall carefully observe any product instructions issued by us or by our suppliers and, if applicable, also demonstrably forward them to his customers.


We reserve title to the goods until payment has been made in full.


If the customer is a consumer, he has the legal claims in the case of a defect.

If the customer is not a consumer, this shall apply additionally:
Subsequent performance shall be effected at our discretion by elimination of the defect or new delivery.


We shall be liable without limitation for intent, gross negligence, the absence of a guaranteed quality, personal injury and in accordance with the Product Liability Act.

In the event of a slightly negligent breach of material contractual obligations (in particular the obligation to deliver on time and free of defects), our liability shall be limited to the foreseeable damage typical of the contract.

Our liability for the slightly negligent breach of nonessential contractual obligations is excluded. The above provisions shall apply accordingly to our liability for the reimbursement of futile expenses.


If the customer is a consumer, the statutory provisions shall apply.

If the customer is not a consumer:
The limitation period for claims of the customer due to a defect is one year. This does not apply if longer periods are mandatory. This shall also not apply to claims for damages and reimbursement of expenses which are directed towards compensation for bodily injury or damage to health or are based on intent or gross negligence.


If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be our registered office, as well as in cases in which the customer has no domestic general place of jurisdiction, has moved his domicile or usual place of residence abroad after conclusion of the contract or neither the domicile nor the usual place of residence of the customer are known at the time the action is filed. However, we shall also be entitled to sue at the customer’s place of business.

Should any provision of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions.

We are prepared to participate in dispute settlement proceedings before a consumer arbitration board. The responsible consumer arbitration board is:

Centre for European Consumer Protection Bahnhofsplatz 3
77694 Throat

§10 Warranty

Our products have been developed to give you pleasure for as long as possible. Durability and quality characterize Wiedemann. If there is something wrong with a Wiedemann product, you get a reliable warranty. The warranty applies to all original Wiedemann products purchased in the official Wiedemann online shop.

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Frequently asked questions:

Yes, it’s possible. Please order the handle set and write in the order note which portafilter head you would like to have replaced by a bottomless one.
This option is reserved for dealers who have the appropriate tool. Please contact the dealer of your choice and ask for our Wiedemann parts.

No, here you can easily insert and continue to use your own filter basket or soon you can purchase our Wiedemann Precision filter baskets in our shop.

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